We’re always going on about doing jobs the right way and looking after our customers. When it was suggested we join Which? Trusted Traders scheme we had no hesitation in applying to join the scheme.
It was quite an in-depth application process. Before they came to visit us they checked out
- Our company details to make sure we are a legitimate company
- Registered with companies house
- Looked into our profit and loss accounts to make sure we were doing things as we should
- Checked our VAT registration details.
Then they sent a trading standards professional to go through our operation in more detail. He looked at
- Our quoting procedure
- Our terms and conditions
- Our complaints procedure
- Use of marketing material
- Guarantees we offer
- Cancellation procedures
- Staff qualifications
- and much more.
Finally they took details of 10 recent customers (we checked with the customers that it was okay for Which? to contact them, they could opt out if they wished). Which? then picked some of our customers at random to get their point of view of the service offer.
It really was a thorough examination of our business, far more so that other trader/quote comparison websites who will just take your money. Best of all, they made it quite clear that any company not up to scratch would have their application refused.
Which? also need details of the Ombudsman service we are using before the application can be processed. This is now a requirement for all traders to provide details of an ombudsman service. This is so that consumers can lodge complaints should the trader fail to address any issues. We of course pride ourselves on doing the job right first time round. We do it to complete customer satisfaction but it’s good to know the service is there there for our customers’ piece of mind. We use the Which? Ombudsman service.
We then have to agree to uphold the Which? brand before we can join the scheme as Which? Trusted Traders
We passed! We are now Which? Approved Trusted Traders
It’s great to be on board with Which? as we believe in all that Which? stands for. We believe in giving you balanced advice & information for you to make informed decisions So that you know what is right for you and your trees.
You can rest assured that R.A.W Tree Care Limited will deliver the best service for you which is backed up by our commitment to Which?